FREQUENTLY ASKED QUESTIONS
Q. Â Where do you deliver?
We offer nationwide delivery from our main warehouse facility in the South West. Minimum spend and delivery charges apply.
Q. Â Is there a charge for delivery or collection?
There is but it is entirely dependent on the size of your order and where your event is being held. We will provide you with accurate delivery and collection charges once we know wnen the event is, what you've ordered and where you need us to go. Once we have all that, the quote will be sent to you and everything will be clearly noted. Of course, if you need any further information or clarification, just call us and we'll tell you everything you need to know.
Q. Â Can I see the products before I make my booking?
You are more than welcome to come into our warehouse but please make an appointment before you come so we can have the products you want to see ready.
Q. Â Can I make changes to my order?
You can make small alterations to the order - for example increasing or reducing the size of the order - upto 72 hours in advance of the event if we have what you need in stock at the tiime. If we don't, we will certainly recommend alternatives.
Q. Â Do I need to pay a deposit?
We ask for a 30% non-refundable booking deposit to secure your date. The full balance along with a refundable damage deposit will be due in full one month prior to the event. We process all deposit refunds via BACS transfer within 5 working days of the items coming back to us. If there are any additional charges for lost or damaged items, we will let you know first before we process any returns so you know exactly what is being charged for.
Q. Â In what condition should we return your items?
All our prices include a washing up charge. All we ask is that the glasses are emptied and the plates are scraped clean of any food before you put them back in their original crates (which are charged for if any go missing or get broken). We'll do the rest!
Q.  I want my event to be private, is this possible?
Yes of course, we have worked at many private events and confidentiality is paramount. We never upload photo's to social media platforms or discuss your event with anybody else without your full permission to do so.